Customer Service / Sales Representative

Job description:

We are excited to bring an outgoing individual with prior customer service and sales experience onto our team. The duties of the Customer Service/Sales Representative include, but are not limited to:

What we look for:

  • Analyze customer transactions, correct customer records, and adjust errors.
  • Answer telephone and customer emails.
  • Process customer payments.
  • Perform calls to customers with accounts receivable balances.
  • Handle customer problems with finesse and escalate when appropriate.
  • Respond to customers in a timely manager.
  • Ability to retain knowledge of services, prices and installation times as required.
  • Assist in scheduling recoveries, installs and service call as requested.
  • Completing signups by entering all new account information into our CRM system.
  • Contributing to team effort by accomplishing tasks accurately and timely as needed.
  • Strong ability to close sales.
  • Perform all other duties as assigned by supervisor.

An eligible candidate will use excellent communication skills and have a pleasant telephone voice/manner/grammar. Basic computer skills are also required including Microsoft Excel experience. A minimum of one year experience in a fast-paced customer service and sales related position or field is required as well as a high school diploma or the equivalent.

This is a full-time position. Please inquire about salary.
We look forward to hearing from you!

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Responsibilities
  • Reporting to Project Manager
  • Converting designs to code
  • Writing SEO performant code
  • Integrating React / Angular

Interested in SaaS and Finance

OnPlan is globally distributed team that is building a platform that will transform budgeting and forecasting. Joining OnPlan is future looking, think more transparency and better collaboration. Think less redundancies and better informed choices. Share that vision? OnPlan may need someone with your skillset

Drop your resumé here

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